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Objective To attain a position that would utilize my customer service, organizational and computer skills
Customer Service & Sales ● Administrative Assistant ● Assistant Manager
Excellent verbal, written, and communication skills
Patient, understanding and willing to learn
Able to multitask, work independently and work in a team oriented environment
Natural capacity for organization and detail oriented
Strong interpersonal, analytical and problem solving skills
Proficiency in MS Windows Office including Excel, Outlook, PowerPoint, Publisher and Word
Typing: WPM 45 + as well as 10 Key: 8,000 – 10,000 KPH
Professional Experience and Accomplishments
Customer Service & Sales
Worked in both inbound/outbound work environments selling bank products to consumers.
Provided high quality customer service using proper phone etiquette and listening skills.
Used patience, understanding, and product knowledge to assist and sell to customers.
Achieved expected sales goal by over 15%.
Performed a variety of administrative support services from addressing inquiries of current and potential clients to preparing and mailing out marketing information.
Improved filling system, developed templates for sending out marketing cover letters, reduced travel expenses by using the Internet to book travel.
Used MS Word and Excel to manage RSVP list and create reports.
Successfully coordinated and assisted with corporate fundraising, creating invitations, managing reservations, collecting donations, and sending out thank you letters.
Supervised and directed employees in a retail drug store with over $47 billions in revenue.
Prepared and arranged products in store for promotional displays and sales.