You can achieve what you believe

ask the expert banner

Karen Foran Resume Critique Request

by Karen Foran
(Grayslake, IL USA)

Qualification Profile

  • Accomplished Business Professional with experience in organizational management, customer relationship management, call center management, and staff supervision.

  • Proven success handling sales activities, maximizing revenue levels, and improving customer retention.

  • Adept in implementing call center technologies including ACD.

  • Expertise in EDI and Ecommerce customer base.

  • Dynamic leadership abilities concerning team initiatives.

  • Proven success leading business development efforts.

  • Skilled in streamlining business processes, enhancing operational efficiency, introducing cost control programs, and reducing operating expenses.

  • Technical proficiency in Microsoft Office, AS400, Visual MFG, DCMS, Global Financials, Crystal Reports, Business Works, MAS90, Goldmine, and ACT.

Professional Background

Learning Resources - Vernon Hills, IL (2006 - 2008); Senior Manager - Customer Relations
  • Developed and implemented key performance indicators during acquisition integration.

  • Supervised and trained 18 customer relations representatives in daily job tasks.

  • Spearheaded the restructuring initiative that focused on increasing response to customers, which reduced credit time from 90 days to 14 days as well as reduced phone calls on order receipt/status by 20%.

  • Co-developed the implementation of a call center plan.
  • Restructured territories, increased performance requirements, and raised minimum pre-requisites for recent hires.

  • Recruited a top-performing team of customer relations representatives.

  • Formulated a customer service manual, which ensured compliance with policies and procedures.
  • Introduced process improvement initiatives to enhance operational efficiency.

Manager of Sales Support
  • Managed sales support of $50 million business and integrated the acquisition of $30 million business.

  • Directed a team of 5 sales coordinators responsible for supporting customers and sales representatives nationwide.

  • Trained and coached staff members on new projects and routine job procedures.

  • Served on an IT Steering Committee that focused on streamlining daily processes and increasing productivity.

  • Developed accurate and reliable sales reports that aided in business decision-making processes.

  • Compiled and managed the departmental budget.

Profile Plastics Corporation - Lake Bluff, IL (2000 - 2006); Senior Sales Coordinator/Account Representative
  • Provided leadership and direction to sales support functions for 20-30 accounts, which included the largest key account GE.

  • Created custom quotes from engineering specifications of customer requests.
  • Reduced expenses for customers and vendors by identifying accounts that qualified for volume-purchasing programs.

  • Served as the primary liaison between production, engineering, and purchasing, which ensured cross-functional processes were delivered per customers' requirements.

  • Coached and trained the staff on Goldmine contact management software.

PC Industries - Gurnee, IL (1997 - 1999)
Account Manager - Graphic Arts Products

  • Managed worldwide distributors comprised of 15-20 independent sales groups.

  • Handled professional development and training initiatives involving the sales staff.

  • Participated in business development functions, assisted in new product development, and implemented marketing programs.

  • Executed territory management functions and entered previously untapped markets.

  • Initiated and managed all OEM business.

  • Evaluated sales forecasts as well as sales statistics.

BST Pro Mark - Elmhurst, IL (1991 - 1997)
Manager of Sales Administration

  • Established and managed the sales administration department.

  • Delivered superior customer service to various territories including North America, Europe, Latin America, and Asia Pacific.

  • Directed field sales representatives in purchase negotiations, closed orders, and authorized sales that required upper management directive.

  • Produced the largest independent sale in the company's history, which resulted in a $250,000 sale that exceeded quota by 50%.

  • Raised OEM business by 50% utilizing aggressive sales tactics.

  • Selected to relocate to Amsterdam to facilitate the start-up of the European office.


Undergraduate Studies
Oakton Community College

Training: Critical Thinking Skills, Management Training for Building a Healthier Team Environment, 80/20 A Process for Profit Improvement, Effective Time Management, Effective Supervisory Management

Comments for Karen Foran Resume Critique Request

Average Rating starstarstarstarstar

Click here to add your own comments

Jul 17, 2009
by: Kathi

Karen... This is an excellent resume! You've done a great job of zeroing in on your strengths and in "selling" yourself in a believable way. I really can't think of any improvements. Good luck to you!

Click here to add your own comments

Return to Resume & Cover Letter Peer Reviews.

For "Ask the Expert" question categories, follow these links:

Resume Questions Other Questions:

Share YOUR job hunting horror stories with our readers!

Here are some more pages you might be interested in...

Search This Site:

Site Sponsors

See our Advertising Policy


Need help making a professional resume? Check out this fabulous online resume builder!

Click here to get professional resume help online

Job Seekers'
Power Pack!

job seekers power pack picture

Grab your copy of these 5 concise reports about every aspect of the job hunt. Don't miss this opportunity to change your life for the better!

Check it out NOW

Please, help this site continue running by donating $5.00

Keep Up to Date

Follow us on our Facebook Fan Page Follow our updates on Twitter
Subscribe to my careers blog Subscribe to our site changes in your feed reader

Learning Library

[?] Subscribe To This Site

follow us in feedly
Add to My Yahoo!
Add to My MSN
Subscribe with Bloglines